Designed to provide greater insight into the technologies, challenges and opportunities faced by engineers, the results showed what engineers want and need from test and measurement manufacturers, and the quality and attributes they demand from their instruments. Over a third of respondents (approximately 36%) expect equipment to last more than ten years, while around one fifth (roughly 21%) demand a lifetime of more than five years, backing up findings that engineers place a high value on instrument reliability.
Engineer respondents say they want to protect their investment and get continued value from their purchase, which is in-line with organizations offering continuous service and technical support. Tektronix offers various warranty lengths by product type. Calibration and repair support for each product typically continues for a minimum of five years after production ends. When asked about the services they value the most, the technical support offered by a vendor came out on top (cited by 72% of respondents).
"Tektronix strives to support engineers’ needs by offering new ways of working, including remote control capabilities such as our TekScope and TekDrive, which enable cloud based software defined engineering, that have grown significantly in importance over the last 18 months," the company states.
Highly appreciated by users of Tektronix equipment in Europe is the provision of support through a dedicated technical Pan-European support team; as well as a European multilingual ‘Center of Excellence’ (CoE) team. Solutions such as virtual online product demonstrations have also proven very popular throughout the pandemic.
Other key factors that survey participants said they value from their vendors included good user manuals (69%), good supply of accessories and probes (50%), and applications' notes (43%). Post-sales support such as calibration, repair and training were also mentioned as of significant value to today’s engineers.
“We thank all the 1,300 engineers that answered to this survey to help us improve. The findings enable us to continue building on our unique 75-year heritage to support engineers across multiple applications around the world. We will continue investing in reliability, high quality products and extended services to meet our customer’s requirements,“ Maria Heriz, Vice President EMEAI, Tektronix.
CalWeb Asset Management Software Update
Tektronix recently announced a powerful new tool to speed up and simplify calibration of fleets of test and measurement equipment with the upgraded version of the company's popular cloud-based asset management software CalWeb.
CalWeb is a web-based app that enables Tektronix' users to see their calibration and repair histories and related documentation all in one place. All information is stored securely and globally accessible from any computer or mobile device.
“Customers manage complicated fleets of test and measurement equipment, often with multiple brands that require calibrations or other services at different times. With CalWeb, we simplify all of that for customers, so they can track all their services on all equipment from the palm of their hand,” says Tektronix Service and Support Organization vice president Corey Christmann.
The CalWeb 2021 upgrades provide instant access to more information and can integrate smoothly with existing systems. The four key new functions include new barcode creation, printing, and scanning, improved IT integration through CalWeb REST API features and development tool sandboxes, new report generation tool, and expanded equipment management capability, even beyond Tektronix brand products.
“These powerful CalWeb features answer our customers’ needs for streamlined fleet management and improved communications around the calibration of all their products, regardless of the brand,” says Christmann. “The ability to scan and access documentation, run reports and integrate swiftly with existing systems advances our service software beyond expectations.”
With service teams in more than 100 locations worldwide, Tektronix is a leading accredited calibration services provider with more than 75 years of experience serving the world’s largest mission-critical manufacturers in aerospace and defense, semiconductor, automotive, medical, and wired and wireless communications.
Tektronix works as a strategic partner for calibration services, delivering tailored solutions that save time and cost in achieving accredited and/or compliant calibrations on over 140,000 different electronic test and measurement equipment models from more than 9,000 manufacturers. Tektronix employs over 180 ISO/IEC 17025-accredited parameters and offers an extensive global service network that encompasses 100-plus locations with more than 1,100 experienced technical associates.
www.tek.com
