In 2018, Trinnov updated its warranty policy for its entire High-End Product line by extending the Warranty period from 3 to 5 years, retroactively. Now, with the first Altitude32 processors leaving their warranty period, Trinnov announced a Warranty Extension Program, available to all Altitude32 owners that have owned their processor for more than 5 years.
Through this program, Trinnov further reaffirms its commitment to its customers and the future in terms of the ongoing, proactive development of the Altitude platform. The program consists of an additional 5-year warranty that begins on the date the owner purchases the program. At a Trinnov facility, the Altitude receives a complete check up and refresh, including full inspection and thorough testing. If necessary, internal hardware is replaced to restore the unit to new condition.
Current users will be able to enter the program from January 4, 2021. Further details about the program, including pricing and return procedure, will be made available through local Trinnov distributors.
A Success Story
The Trinnov Altitude32 was introduced at the end of 2014 as the new Reference for High-End Home Theater Processors, powered by a completely new software-based platform and paving the way to evolve over time with the company's ongoing innovations.
Over the last five years, Trinnov Audio has regularly introduced unique and industry-changing features made available to its entire user base - free of charge - thereby staying true to its early promise. Such features include the world's first support of multiple, new immersive audio codecs; early adoption of Roon; advanced bass management capabilities; ongoing enhancements to its Loudspeaker/Room Optimization; and more recently, the introduction of DTS:X Pro after an entire year of close collaboration with the engineering team at DTS. This long-term vision and value continues to drive the company forward.
The Trinnov Altitude32 and Altitude16 audio video processors and Trinnov Optimizer software are based on an Intel-based platform running the TrinnovOS Linux-based operating system. The software includes Trinnov's Loudspeaker/Room Optimization, which is found on each of Trinnov's Home Theater, Hi-Fi, Professional Audio, and Commercial Cinema products.
The original version of the software was introduced in late 2014 in the Trinnov Altitude32, then the only processor capable of discretely rendering up to 32 channels of Dolby Atmos. All Altitudes can be upgraded by downloading the latest version of the software, a feature that enables Trinnov to deliver product improvements, new features, and significantly, new formats to every Altitude owner, regardless of when the processor was purchased.
"Our vision with the Altitude platform from day one extended beyond a simple fight against obsolescence. It was always about creating a product that can remain at the top of its category from both a performance and feature perspective over a long period of time. Manufacturers should be doing all they technically can to extend their products' life spans to the maximum and make them upgradable by design. We believe this is what the industry needs and also what our customers expect and deserve. We will always prioritize quality over quantity and the Warranty Extension program is yet another example of that vision and commitment. Our customers make a major investment when purchasing an Altitude, and we are determined to keep every Altitude owner's system performing at the highest level, regardless of when it was purchased. We intend to keep the Altitude platform at the forefront of High-End Home Theater with the same strategy and vision for many years to come and will continue with ongoing innovation, bringing more high-value features to our customers," says the company's CEO and cofounder Arnaud Laborie.
Trinnov's founders began researching high spatial resolution audio 20 years ago, well before today's immersive audio formats were even conceived. Today, the French manufacturer is advancing audio performance in homes, studios and commercial cinemas with developing its own loudspeaker/room optimization solution and other proprietary technologies that are protected by over 50 international patents.