Voice Assistant Technology Making Waves into the B2B and Institutional Sectors

The explosion of Voice Assistant (VA) technology in the consumer segment has been phenomenal, with 37 million units of smart speakers installed worldwide as of end 2017. This technology is starting to make waves into the B2B environment, with Futuresource Consulting predicting that by 2022, 82 million professional A/V displays and room control devices shipped will be voice-enabled. This excludes usage of dedicated consumer smart speakers in healthcare, hospitality and education.