Jabra Engage AI Complete is a new premium tier of Jabra's existing Engage AI software for call centers - a growing service industry that sooner or later all of us will interact with and where human interactions are desired, but most often not rewarding. With Engage AI Complete, Jabra created a platform for call center agents to receive live coaching and automated call summaries, while supervisors gain real-time insights, sentiment analysis and powerful analytics tools – all designed to drive better conversations and stronger customer outcomes. This means using AI not to replace human interactions, but to make it as effective as possible.
Modern call centers often operate across several physical locations, with agents working from shared offices or noisy home environments. Multi-tasking is constant – solving customer issues while managing systems, tools and admin work. According to Jabra, Engage AI Complete was designed for this complex reality.
The platform uses AI to transcribe conversations live, enabling agents to focus on the caller rather than note-taking. It also analyzes not only what’s said but also how it’s said, helping agents adjust their tone in real time. Additionally, the platform uses AI to cut through background noise to ensure clearer conversations, powered by Jabra’s ClearSpeech technology.
The software automatically transcribes and summarizes calls, detects the reason for the call to help teams identify patterns and improve processes. Automatic tagging identifies key topics discussed during the call to track trends and streamline coaching, while each call is classified with a simple sentiment score based on the words used. An instant, high-level view of how each call went is provided in the insights and analytics dashboard, to help leaders improve coaching and quality.
The result is fewer distractions, faster resolutions and more meaningful conversations – while reducing cognitive load for agents and enabling supervisors to support teams at scale.
Jabra launched Engage AI in 2022 to bring real-time tone monitoring and feedback to agents. In 2024, ClearSpeech was introduced, removing background noise from the customer’s end to improve clarity and reduce cognitive loads on agents. As the Danish company explains, this is currently the only call-center solution that delivers tone AI, speech-to-text, generative AI and noise cancellation, all in the same package.
"Backed by over 20 years of research and millions of conversations analyzed, Engage AI is built on a foundation of data, insights and privacy-first design. Calls are securely processed, with instant feedback delivered directly to the agent — helping them adjust in the moment and improve with every interaction," Jabra states.
"Our goal is simple: give every agent the ability to own their tone, elevate every conversation and make the most of every call," says Andreas Orebo Wenzel, VP of Engage AI at Jabra. "With Engage AI Complete, we've brought together years of voice research and generative AI innovation to address the core needs of the call center. Engage AI Complete increases operational efficiency and improves both agent experience and customer satisfaction, allowing companies to get more from every call."
Jabra Engage AI Complete is easy to deploy and scale and can be used paired with Jabra headsets for an optimized experience or used with any professional headset. Jabra will be showcasing its Engage AI Complete solution at Customer Contact Week 2025 in Las Vegas, June 9-12 (Booth 838).
www.jabra.com/engageai
