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All items tagged with voice recognition and call-centers (2)
Microsoft Acquires Voice Recognition Pioneer Nuance Communications
April 12, 2021 by Joao Martins

Microsoft Acquires Voice Recognition Pioneer Nuance Communications

As rumored, Microsoft has announced the acquisition of Nuance Communications, the speech-to-text and voice recognition pioneer, for US$19.7 billion - the second-largest acquisition in Microsoft’s history. Microsoft apparently recognized the value of Nuance's efforts in healthcare, financial services, telco, retail, travel, and government applications, and recent investments in conversational AI. How will Microsoft leverage the company's products and technologies is certainly more related to his efforts in those very same verticals and synergy with its Office and Business software suites, than any effort to revive Cortana.
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LiveVox Announces Acquisition of Speech Analytics Specialist Firm SpeechIQ
January 28, 2020 by audioXpress Staff

LiveVox Announces Acquisition of Speech Analytics Specialist Firm SpeechIQ

LiveVox, the customer service and digital engagement tools company, announced the acquisition of SpeechIQ, a speech recognition and voice transcription technology company. LiveVox is a one-stop-shop for cloud-based CRM, call-center, contact center and customer engagement service platforms, unifying all conversations and interactions in one place. Adding voice recognition, voice to text transcription and analytics is obviously a great add-on for LiveVox.
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